Cold Flow Refrigeration's Free Shipping policy will only apply to the standard shipping method. Any expedited shipping requests will be charged for the full price of shipping. If expedited shipping is needed, please include an email with your purchase information to coldflowref@btinternet.com with requested shipping method and date of delivery.
I HAVEN’T RECEIVED MY PACKAGE 20 DAYS AFTER SHIPMENT.
Most likely your package is delayed due to an unforeseen situation. Please wait for 5 -10 working days more. If the package still hasn't arrived then
please contact our Customer Service via email to coldflowref@btinternet.com.
We offer Money-Back-in-45-Day-Service for every buyer. If you don't get the goods/items within 45 days after you pay, you can open a dispute, we will issue a full refund to you first without any excuses. However, we sincerely hope you can repay if you finally get the goods/items after 45 days.
please contact our Customer Service via email to coldflowref@btinternet.com.
We offer Money-Back-in-45-Day-Service for every buyer. If you don't get the goods/items within 45 days after you pay, you can open a dispute, we will issue a full refund to you first without any excuses. However, we sincerely hope you can repay if you finally get the goods/items after 45 days.
WHY ISN’T THE TRACKING INFORMATION FOR MY ORDER AVAILABLE ONLINE?
For registered airmail, the tracking information takes 5-7 working days from the time of shipment to update online. Please try to track your order after 7 business days to get your package status.
For express shipping, the tracking information is available within 1-3 working days after the package has been shipped out.
If the tracking information is not available within these time frames, please ask our customer service for help via email to coldflowref@btinternet.com.
For express shipping, the tracking information is available within 1-3 working days after the package has been shipped out.
If the tracking information is not available within these time frames, please ask our customer service for help via email to coldflowref@btinternet.com.
| Shipping from Local Warehouses: | |||
| Warehouses | Shipping Type | Shipping Time | Country |
| UK Warehouse | Royal mail without tracking number | 5-12 business days | Can be delivered to UK & other EU countries. |
| UPS | 3-7 business days | ||
| US Warehouse | Air mail with tracking number | 5-12 business days | Can only be delivered to America. |
| UPS | 3-7 business days | ||
| DE Warehouse | DHL | 3-8 business days |
Can be delivered to worldwide. (But its shipping cost varies from different countries. Recommend to choose if you are in Europe.) |
